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CacheFly FAQ Menu

FAQ

Features

» Is CacheFly SAS 70/SSAE 16 Compliant?
» Does CacheFly support SSL?
» How do I get my content to CacheFly?
» My current CDN takes a long time to purge files. How quickly are my files available with CacheFly?
» Can CacheFly fetch content from my webserver?
» Can I use my own hostname?
» Does the CacheFly CDN support gzip compression?
» Can I set custom expires headers
» Does CacheFly support Flash or Windows media server?
» Does CacheFly support Live streaming?

Pricing/Billing

» How does the free trial work?
» When does my account renew?
» What payment options are available?

 

Is CacheFly SAS 70/SSAE 16 Compliant?

CacheFly is SAS 70 and SSAE 16 Type II audit certified.

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Does CacheFly support SSL?

Yes! As of Q1 2012, CacheFly Supports the delivery of content via SSL. All accounts are enabled for SSL via their cachefly.net domain. Read this article to learn about the types of SSL we support, and contact our sales department if you need a custom certificate.

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How do I get my content to CacheFly?

Files are synchronized to our origin infrastructure via FTP, SFTP, SCP or rsync. Once uploaded files are delivered from all of our edge locations worldwide. Alternatively you can set up origin pull/reverse proxy.

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My current CDN takes a long time to purge files, How quickly are my files available with CacheFly?

CacheFly provides the fastest refresh time in the industry – new files are available immediately at the edge, changed files are available within 10-40 seconds of disconnecting the upload process

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Can CacheFly fetch content from my webserver?

Yep! CacheFly fully supports origin pull/Reverse Proxy for fetching content. You can set it up yourself within the customer portal. Read this article to learn how.

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Can I use my own hostname?

Yes – you’ll first need to add it to your account in the control panel, and then create the appropriate DNS entries. Read this tutorial on adding/managing hostnames.

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Does the CacheFly CDN support gzip compression?

Yes – all HTML, CSS and javascript files are automatically compressed – additionally, you’re only billed for the *compressed* filesize delivered to browsers.

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Can I set custom expires headers?

Our powerful rules engine allows you to set custom expire headers by file extension and folder.

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Does CacheFly support Flash or Windows media server?

We only provide HTTP delivery of video content, however, this ensures that the video is delivered to the user exactly as encoded. Unless you need Live event support, our HTTP delivery platform can meet or exceed the performance of proprietary solutions.

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Does CacheFly support Live streaming?

CacheFly supports any HTTP based streaming protocol (HLS, MPEG-DASH, HDS, etc.) for live events, providing the customer’s origin server provides the proper encoding.

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How does the free trial work?

Once you’ve had a consultation and your custom trial will be configured, which requires a credit card to activate. Once your trial is activated, you’ll immediately have a fully functional account to use.

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When does my account renew?

Accounts are billed monthly on the anniversary date, or the 28th of the month (whichever is earlier). For example if you signed up on March 24th, your first bill would be on April 24th.

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What payment options are available?

We accept VISA, Mastercard and American Express – Terms are available upon approval, payable by Paypal, Cheque or Wire transfer.

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