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Privacy Policy

Privacy Policy

Effective May 25, 2018, we have updated our Privacy Policy as a part of our GDPR readiness efforts.  

This Privacy Policy describes how the personal information you may provide to us via this website is collected, processed, and used. Any personal information you provide us will only be used in accordance with this Privacy Policy. The following policy is only in effect with regard to the website located at www.cachefly.com (the “Site”), which is owned and operated by CacheNetworks, LLC dba Cachefly.com (“CacheFly”). This policy may be revised from time to time, so please revisit this page often to remain fully informed of our policies. CacheFly takes privacy seriously, a sentiment reflected in this document. 

Does CacheFly adhere to the Privacy Shield?

CacheFly has adopted a Privacy Shield Policy to establish and maintain an adequate level of Personal Data privacy protection. This Policy applies to the processing of Personal Data that CacheFly obtains from Customers located in the European Union and Switzerland. 

CacheFly complies with the US-EU Privacy Shield Framework and Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from Individual Customers in the European Union member countries and Switzerland. CacheFly has certified that it adheres to the Privacy Shield Privacy Principles of notice, choice, accountability for onward transfer, security, data integrity and purpose limitation, access, recourse, enforcement and liability. If there are any conflict between the policies in this privacy policy and the Privacy Shield Privacy Principles, the Privacy Shield Privacy Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov. 

The Federal Trade Commission (FTC) has jurisdiction over CacheFly’s compliance with the Privacy Shield. 

All CacheFly employees who handle Personal Data from Europe and Switzerland are required to comply with the Principles stated in this Policy. 

By using this Website, placing an order with CacheFly on this Website or through other means, clicking the "buy" button, or checking the terms and conditions box, you agree to the CacheFly Terms and Conditions set forth in the Privacy Shield Policy, including, without limitation, the Privacy Policy itself. 

Is CacheFly complying with GDPR? 

Yes, CacheFly is complying with GDPR through both our participation with Privacy Shield outlined in our Privacy Shield Policy as well as the information collection disclosures included in this document. We utilize servers located in the United States as well as the European Economic Area (EEA) to collect, store, and process the data we collect, all of which are based within areas where the EU has determined adequate data protection laws are in place to protect your data. 

We reserve the right to keep network logging data for a period of time adequate to ensure network security and safety for the systems we use and host customer data on in any country. Pursuant to regulatory, legal, and security requirements in Chapter 2 of the General Data Protection Regulation this timeline is determined based on the type of data, the security implications of storing the data, the legal requirements CacheFly must meet with the data, and the privacy of the individual referenced in the data. 

We take the security of our data very seriously and have a responsibility to the individuals we hold data on behalf of on our systems and servers. Please refer to our Privacy Shield Policy for more specifics on the security measures we put in place to protect your data on our systems or the following headings below to review what kind of data we keep and the process to request, review, change, or remove data we hold. 

How does CacheFly handle requests to view, remove or modify personally identifiable information? 

CacheFly defines personally identifiable information” (“PII”) as information that identifies, or can identify you as an individual, such as a residential address, telephone number, or billing information, and defines non-personally identifiable information” (“Non-PII”) as aggregated information, demographic data, IP addresses, and other information that does not reveal your specific identity. 

When you visit and interact with this Site, CacheFly and third parties with whom CacheFly contracts to provide services to CacheFly may collect Non-PII (for example, a catalog of the Site pages you visit). Non-PII is anonymous and does not identify you personally. 

If you have completed our “Contact Us”, “Request a Quote” or any other customer engagement form on our site and would like to ask CacheFly to stop using PII provided at that time, please contact us at privacy@cachefly.com. Please note, however, that while we will honor your request to stop using your PII, we may need to retain a record of your PII to comply with applicable federal, state or local law. 

In addition, we strive to maintain the accuracy of any PII that may be collected from you, and will use our commercially reasonable efforts to respond promptly to update our database when you tell us the information in our database is not accurate. If you are a customer, you can view and change your registration PII, customer preferences, and profile information by using our contact form, or by logging into our customer portal. It is your responsibility to ensure that such information is accurate, complete and up-to-date. 

If you would like to communicate with us about this Privacy Policy or CacheFly’s collection and use of your PII, please use the Contact Us form on our Site or email us at privacy@cachefly.com    

What technical information is CacheFly collecting and how is it collecting it? 

Every computer connected to the Internet is given a domain name and a set of numbers, which serve as that computer’s “Internet Protocol” or IP address. When a visitor requests a page from the Site, our Web servers automatically recognize that visitor’s domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our Site. 

Our Web servers also collect information about the type of Internet browser you are using, operating system, as well as which of the Site’s pages you have accessed. This information is used to help our team develop Web pages that display properly for the majority of our visitors. Our Web servers do not automatically record e-mail addresses of its visitors. 

Does CacheFly use cookies? 
Yes, CacheFly uses cookies. A cookie is a small piece of data that is sent to your Internet browser from a Web server and stored on your computer’s hard drive. Cookies are often used to provide you with a customized experience. At no time is any personal information stored within any CacheFly created or provided cookie. Most web browsers automatically accept cookies, but it is possible to change your browser setup so that it does not accept cookies. Accepting cookies through your browser is a personal choice. You can still enjoy CacheFly Site if you choose not to accept cookies. 

What personally identifiable information does CacheFly collect when I complete the “Contact Us” and “Request a Quote” forms? 

Whenever you send us an e-mail via the Contact Us form on the Site, you may be providing us with your first name, last name, email address, company name and any additional information you choose to provide in the text of your message. For example, you may choose to provide your phone number, mailing address or other information necessary or helpful for us to address your query or concern. Any information supplied by you through our Contact Us form is used to aid our business to respond to your request and provide you with the necessary information. 

Additionally, the Site permits you to reach out to us to request a quote regarding our products and services via our Request a Quote form. When you request a quote through the Site, you may be providing us with your first name, last name, phone number, email address, and any additional information you choose to provide in the comments section of the Request a Quote form (e.g., your address and/or any additional information regarding your request). When you provide us your e-mail address via the Contact Us or Request a Quote forms, you will automatically be subscribed to any regular electronic communications from CacheFly. 

Does CacheFly track, or allow third parties to track, online activity? 

We do not engage in the collection of personally identifiable information about your online activities over time or across third party websites or online services. Accordingly, we do not currently process or comply with any web browser’s “do not track” signal or other third party mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information. However, to the extent a third party link or advertisement displayed on the Site contains third party cookies, such cookies may enable such third party to collect personally identifiable information about your online activities over time and/or across different websites. 

How does CacheFly use my information? 
We collect, retain, and use your personally identifiable information for legitimate business purposes only, including without limitation the following: to respond to an inquiry from you or provide a quote in response to a request submitted by you (including contacting you directly to request additional information to process your inquiry or request); to contact you and to provide you information regarding CacheFly and/or our products and services; to operate or improve the Site; to inform you of developments in our company or about products or services we believe may be of interest to you; to monitor Site visitor traffic patterns and Site usage; to comply with applicable laws, regulations and rules, and requests of relevant law enforcement and/or other governmental agencies; to enforce our Acceptable Use Policy; and/or to protect the rights, property, or safety of CacheFly, our users, and others. 

Will CacheFly disclose the information it collects to outside third parties? 

CacheFly will not sell or rent the personal information we collect to third parties for any purpose, including direct or indirect mass e-mail marketing. CacheFly may disclose your personal information and/or IP address only to our affiliates and service providers or as otherwise described herein. In addition, we will disclose information we maintain, including personally identifiable information when required to do so by law, or may disclose such information in response to a request from a law enforcement agency or authority. Further, we will disclose your personal information if we have a good faith belief that such action is necessary to: 

Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on CacheFly; protect and defend the rights or property of CacheFly, the Site, or visitors to the CacheFly Site; and Identify persons who may be violating the law, the rights of third parties, or otherwise misusing the CacheFly Site. 

How can I opt out of receiving communications from CacheFly? 
You may opt out of receiving materials or other communications from us by contacting us via e-mail at privacy@cachefly.com. 

What is CacheFly’s policy regarding children? 
We do not permit children under 13 years of age to use the Site, and we do not knowingly collect information from children. By using the Site, you represent that you are over 13 years of age. 

What safeguards are in place? 
Because security is important to both CacheFly and you, we use commercially reasonable efforts to help ensure the security of our systems against such risks as unauthorized access, use, collection, disclosure or disposal. Reasonable security measures have been integrated into the design, implementation and day-to-day operating practices as part of CacheFly’s commitment to protect the personal information it holds. Please be aware, however, that Internet data transmission is not always secure and we cannot warrant that information you transmit utilizing the Site is secure. 

What else should I know about my privacy when online? 
The Site contains many hyperlinks to third party Web sites. CacheFly is not responsible for the privacy practices or the content of such third party Web sites or advertisers. CacheFly does not share any of the individual personal information you provide CacheFly with the third parties to which CacheFly links. Please review the privacy policies posted on those Web sites to determine how they will collect, use and maintain your personally identifiable information. 

Please keep in mind that whenever you voluntarily disclose personal information online, for example, through e-mail or discussion lists, that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from third parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you’re online. 

What if CacheFly sells its business? 
CacheFly may, in the future, sell or otherwise transfer some or all of its assets to a third party. The personally identifiable information and/or technical information we obtain from you via the Site may be disclosed to any potential or actual third party purchasers of such assets and/or may be among those assets transferred. In this case, we will require any such third party to agree to treat PII (as defined below) in accordance with this Privacy Policy. 

How does CacheFly assure compliance with this Privacy Policy and the Principles? 

CacheFly uses a self-assessment approach to ensure compliance with this Privacy Policy and periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented and accessible and in conformity with the Principles. We encourage interested persons to raise any concerns using the contact information provided and we will investigate and attempt to resolve any complaints and disputes regarding the user and disclosure of PII in accordance with the Principles. If a complaint or dispute cannot be resolved through our internal process, we agree to dispute resolution using the European Data Protection Authorities, administered by the US Council of International Business, as a third party resolution provider. 

Consent to this Agreement 
This Privacy Policy is incorporated into and subject to the terms of the CacheFly Acceptable Use Policy and Terms & Conditions (accessible on CacheFly.com). 
 

Terms of Use 
By using the Site and voluntarily providing your PII to CacheFly, you consent to the collection and use of such PII by CacheFly as specified above. If you do not agree to the terms of this Privacy Policy, please do not provide us with any information and do not use the Site. This Privacy Policy is effective as of May 17, 2018. If we decide to change this Privacy Policy, we will post those changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances it is disclosed. Any modified Privacy Policy will be effective upon posting. In the event we modify this Privacy Policy, your continued use of the Site will signify your acceptance of the modified Privacy Policy. 

Contact Information 
Questions, comments or complaints regarding the Company’s Privacy Policy, Privacy Shield, or data collection and processing practices can be mailed or emailed to: 

CacheNetworks, LLC/CacheFly.com 
Attn: Legal Department 
111 W. Jackson Blvd. Ste. 1600 
Chicago, IL 60604 
United States of America 

privacy@cachefly.com 

Updated on May 17, 2018