Fully-Managed CDN Solutions
Fast isn’t just an adjective,
it’s our promise!

We believe every interaction with CacheFly, from reading this page to calling at 3 a.m. with a question,
should be an opportunity for our customers to feel supported, serviced, and satisfied.

We understand that our customers must have an immediate response from support. That’s why our support team is available 24/7 to meet your needs at a moment’s notice. Our seasoned support experts are ready to quickly and effectively resolve any problems and answer your questions.

24/7 Priority Support

With CacheFly’s Elite Managed Packages, you’ll get the VIP treatment, with 24/7 Priority Support and a less than 1 hour response time. In most cases, we’ll already know of any issues and be working to fix them before your own team does.

On-Demand Technical Team

Gain access to a shared Slack channel with our top technical executives, including our VP of Engineering, SRE, Solutions Engineer, and others. If you’ve got a question about your service, we’ve got the answer – or we’ll find it.

Dedicated Account Management

Your dedicated Account Manager will be with you from day one, regularly evaluating performance and making sure we’re meeting your goals. Each Elite Managed premium support package comes with quarterly performance reviews, so your Account Manager will never feel anonymous or distant.

Feature-Rich, Full Service

Features like smart image optimization, video transcoding, accelerated object storage, dedicated IP, our Storage Optimization System (100% Cache Hit Ratio), SSO, Two-Factor Authentication, Fine-grained sovereignty controls, and custom-tailored optimization rules reviews will have your CDN running like a fine-tuned instrument.

Not just a friendly voice. Experts.

It is our belief that CacheFly exists purely to be an extension of your team – working as the professionals responsible for the critical CDN technology. We’re not middlemen or outsourced support. Each CacheFly consultant is technically clueful and knows better than anyone how to answer your questions and resolve issues.

Best practices delivered.

We work with thousands of users and have developed best practice guides based on your business industry. Based on what you’re trying to accomplish, we’ll make sure you have the features, services, security and solutions you really need. Because the best CDN system for your company is the one that delivers, every time.

At CacheFly, We Eat, Sleep, and Breathe CDN.

Some would say we’re a little bit obsessed, but we’d say it’s what makes us the best. So why not let us fully manage your content delivery network for you, so you can focus on other areas of your business, knowing you’re in good (slightly obsessed) hands.

Our Support Process

We understand you want an immediate response. That’s why our support experts are always on to immediately resolve issues based on service impact and urgency—at no cost to you. If you ever have an issue, here’s how we’ll prioritize and handle it:

1st Escalation

If help desk support is unable to resolve, they assign to a Support Engineer.

3rd Escalation

Support Engineer will engage on-call manager.

2nd Escalation

Support Engineer will respond within SLA.

4th Escalation

If no resolution can be reached, CTO will be assigned to review and resolve the issue.

Free

$0/month

Suitable for personal projects that are not crucial to business operations and have minimal support needs.

Business

from $295/month

Perfect for online-based small businesses seeking to enhance their digital presence.

Enterprise

from $2495/month

Designed for essential, business-critical applications that play a pivotal role in your company’s success.
Network

Core – 19 PoPs
North America and Europe

 Global Network – 64 PoPs Global Network – Edge Acceleration Proxies – 109 PoPs
Traffic Included

5 TB
.o5$/GB Overage

 12 TB
.03$/GB Overage		 64 TB
.015$/GB Overage
Domains 1 50 500
Support via email 24/7 support via email and phone 24/7 enterprise priority support via email, phone and dedicated Slack channel
SSL X Available Available
Media Services X Available Available
Image Transformation X Available Available + Custom
Edge App Platform X X Available
Web Application Firewall (WAF) X X Available
DDOS X Basic Advanced available
Single Sign On (SSO) X X Included
Role-Based Access Control X X Included
Logs X Basic available Advanced available
Origin Ingest Control X Select from 2 locations Select from 19 locations
Dedicated 100% Shield X Available Available
Geo Blocking X Available Available
Token Auth X Included Advanced
API Access X Included Included
SLA X 99.95% SLA 100% SLA
Custom Script Development X Available 5 hrs per quarter included
IPv6 X Available Included
HTTP/3 X Available Available
WebSockets X Included Included
Direct Connect to your Origin (PNI) X X In 80+ data centers
Pre-Built Custom Scripts X

Available:

IP Blocking
Image Transformation
Custom Redirects
Custom Cache Key
Origin Health Check/Failover Control
Advanced TTL Control
Customized shield config

Available:

IP Blocking
Image Transformation
Custom Redirects
Custom Cache Key
Origin Health Check/Failover Control
Advanced TTL Control
Customized shield config

Compare Support Levels

Basic Support
Business Support
Enterprise Advantage

Pricing:

Included in all plans using <12TB

Included in paid plans using >12TB

10% of monthly CacheFly charges. Minimum charge of $1,955 per month or the result of the calculation, whichever is higher.

Availability & Protocol

Online Self-Service Help Unlimited access Unlimited access Unlimited access
Accessing Support Via email 24/7 via email and phone 24/7 Enterprise priority support via email, phone and dedicated Slack channel
Availability for General Inquiries Business hours, M-F Business hours, M-F Business hours, 7 days
Availability for Incident Inquiries Business hours, including weekends & holidays 24/7/365 24/7/365
Initial Response Times By the next business day Severity 0 Incidents – Within 2 hours
Severity 1 Incidents – Within same day
All other Incidents – By the next business day		 Severity 0 Incidents – Within 15 minutes
Severity 1 Incidents – Within 2 hours
All other Incidents – By the next business day
Escalation Protocol 1st Escalation – If help desk support is unable to resolve, assigned to a Support Engineer
2nd Escalation – Support Engineer will respond within SLA		 1st Escalation – If help desk support is unable to resolve, assigned to a Support Engineer
2nd Escalation – Support Engineer will respond within SLA		 Bypass Level 1
1st Escalation – Support Engineer will respond within SLA via Slack
2nd Escalation – Support Engineer will engage on-call manager
3rd Escalation – If no resolution can be reached, CTO will be assigned to review and resolve the issue
Emergency Escalation X X Available via email and phone

SLA   ⓘ X 99.95% 100%
Designated Technical Resource X Quoted based on scope of need 10 hours included
Architectural Guidance X X Included
Edge App Platform   ⓘ X Available, pricing quoted by region Available, pricing quoted by region
Discounted Professional Services X Available, pricing quoted by region 30% discount
Single Sign On (SSO) X X Included
Role-Based Access Control X Included Included
Optimized Global Routing X Available, pricing quoted by region Available, pricing quoted by region
Custom Feature Development   ⓘ X Quoted based on scope of need 5 hrs per quarter include
 PreBuilt Custom Scripts   ⓘ X Available:
IP Blocking
Image Transformation
Custom Redirects
Custom Cache Key
Origin Health check / Failover Control
Advanced TTL Control
Customized shield config		 Included:
IP Blocking
Image Transformation
Custom Redirects
Custom Cache Key
Origin Health check / Failover Control
Advanced TTL Control
Customized shield config

Media Services   ⓘ X Quoted based on requirements Save 30%
Real Time Streaming Logs X $200 / 100M request Save 30%
Dedicated 100% Shield   ⓘ X 10TB / $1,000  Save 30%
Geo Blocking   ⓘ X $2,000 / 500M requests  Save 30%
Smart Image Optimization X $500 / 100M requests  Save 30%
Dedicated IP X $1,000 / month Included
Private CDN Nodes    X X Available, pricing quoted by region
Direct Connect to your Origin (PNI)   ⓘ X X Available, pricing quoted by region

Have questions? Contact us.

Compare Support Levels

Basic Support
Pricing Included in all plans using <12TB

Online Self-Service Help Unlimited access
Accessing Support Via email
Availability for General Inquiries Business hours, M-F
Availability for Incident Inquiries Business hours, including weekends & holidays
Initial Response Times By the next business day
Escalation Protocol 1st Escalation – If help desk support is unable to resolve, assigned to a Support Engineer
2nd Escalation – Support Engineer will respond within SLA
Emergency Escalation X

SLA X
Designated Technical Resource X
Architectural Guidance X
Edge App Platform X
Discounted Professional Services X
Single Sign On (SSO) X
Role-Based Access Control X
Optimized Global Routing X
Custom Feature Development   X
PreBuilt Custom Scripts X

Media Services X
Real Time Streaming Logs X
Dedicated 100% Shield   X
Geo Blocking X
Smart Image Optimization X
Dedicated IP X
Private CDN Nodes    X
Direct Connect to your Origin (PNI) X
Business Support
Pricing Included in paid plans using >12TB

Online Self-Service Help Unlimited access
Accessing Support 24/7 via email and phone
Availability for General Inquiries Business hours, M-F
Availability for Incident Inquiries 24/7/365
Initial Response Times Severity 0 Incidents – Within 2 hours
Severity 1 Incidents – Within same day
All other Incidents – By the next business day
Escalation Protocol 1st Escalation – If help desk support is unable to resolve, assigned to a Support Engineer
2nd Escalation – Support Engineer will respond within SLA
Emergency Escalation X

SLA 99.95%
Designated Technical Resource Quoted based on scope of need
Architectural Guidance X
Edge App Platform Available, pricing quoted by region
Discounted Professional Services Available, pricing quoted by region
Single Sign On (SSO) X
Role-Based Access Control Included
Optimized Global Routing Available, pricing quoted by region
Custom Feature Development   Quoted based on scope of need
PreBuilt Custom Scripts Available:
IP Blocking
Image Transformation
Custom Redirects
Custom Cache Key
Origin Health check / Failover Control
Advanced TTL Control
Customized shield config

Media Services Quoted based on requirements
Real Time Streaming Logs $200 / 100M request
Dedicated 100% Shield   10TB / $1,000
Geo Blocking $2,000 / 500M requests
Smart Image Optimization $500 / 100M requests
Dedicated IP $1,000 / month
Private CDN Nodes    X
Direct Connect to your Origin (PNI) X
Enterprise Advantage
Pricing 10% of monthly CacheFly charges. Minimum charge of $1,955 per month or the result of the calculation, whichever is higher.

Online Self-Service Help Unlimited access
Accessing Support 24/7 Enterprise priority support via email, phone and dedicated Slack channel
Availability for General Inquiries Business hours, 7 days
Availability for Incident Inquiries 24/7/365
Initial Response Times Severity 0 Incidents – Within 15 minutes
Severity 1 Incidents – Within 2 hours
All other Incidents – By the next business day
Escalation Protocol Bypass Level 1
1st Escalation – Support Engineer will respond within SLA via Slack
2nd Escalation – Support Engineer will engage on-call manager
3rd Escalation – If no resolution can be reached, CTO will be assigned to review and resolve the issue
Emergency Escalation Available via email and phone

SLA 100%
Designated Technical Resource 10 hours included
Architectural Guidance Included
Edge App Platform Available, pricing quoted by region
Discounted Professional Services 30% discount
Single Sign On (SSO) Included
Role-Based Access Control Included
Optimized Global Routing Available, pricing quoted by region
Custom Feature Development   5 hrs per quarter include
PreBuilt Custom Scripts Included:
IP Blocking
Image Transformation
Custom Redirects
Custom Cache Key
Origin Health check / Failover Control
Advanced TTL Control
Customized shield config

Media Services Save 30%
Real Time Streaming Logs Save 30%
Dedicated 100% Shield    Save 30%
Geo Blocking  Save 30%
Smart Image Optimization Save 30%
Dedicated IP Included
Private CDN Nodes    Available, pricing quoted by region
Direct Connect to your Origin (PNI) Available, pricing quoted by region

Have questions? Contact us.

Ready for the VIP Treatment?

Custom-Designed Solutions

Our CDN experts will work with you to design a custom set of solutions to fit your technical and budgetary requirements. Simply tell us the traffic performance and terms you need, and we’ll make it happen.

Billing On Your Terms, Not Ours

Never pay for service overlap again with flexible, month-to-month billing for as long as you need it and discounts for fixed terms once you’re happy. Design your own contract when you switch to CacheFly.

Risk-Free Switch

We’re confident you’ll love our CDN service more than our competitors, and won’t tie you down with lengthy, restrictive contractual obligations. No tricks, no sales tactics, just great service.

Find out how to get your first month for free.

You’re in Good Company at CacheFly